Refund and Returns Policy

OVERVIEW

We want every customer to be 100% satisfied with their purchase. If you’re not completely happy, we’ll work with you to make it right based on the conditions below.

FRESH FISH, FRESH SHELLFISH & FRESHLY COOKED / PREPARED PRODUCTS

Because fresh products have a short shelf life, we replace the item with one of equal value (when available) or issue a full refund in the original form of payment when you meet all of the following requirements:

  • You notify us within 3 days of purchase or before the product’s expiration/use-by date.

  • You return the product to our store with its original packaging.

  • You provide a receipt or online order verification.

  • The item has a verifiable defect or quality issue not caused by your handling, storage, or preparation.

If you do not meet one or more of these requirements, we may refuse the refund or issue full or partial credit as an in-store gift card.

FROZEN FISH, FROZEN SEAFOOD & FROZEN PREPARED ITEMS

We provide a replacement or a refund in the original tender when the following conditions are met:

  • You notify us within 30 days of purchase.

  • You return the product with its original packaging.

  • You provide a receipt or online order verification.

  • The item shows a verifiable defect or quality issue not caused by your handling or preparation.

If any requirement is not met, we may refuse the refund or issue store credit.

NON-PERISHABLE ITEMS, WINE & SPIRITS

We replace the item or issue a refund of equal value in the original form of payment when:

  • You notify us within 30 days of purchase, or before the expiration date if applicable.

  • You return the product with original packaging.

  • You provide a receipt or online order verification.

  • The item has a verifiable defect or quality issue not caused by customer handling or preparation.

If any condition is not met, we may refuse the refund or issue full or partial store credit.

GIFT CARDS

Gift card purchases—whether in-store, online (for pickup or mailing), or over the phone—are non-refundable.

Under Nebraska State Law, gift cards:

  • Never expire

  • Never incur fees or penalties

  • Remain valid as long as the business operates

If you order a gift card and do not pick it up within 30 days, the card becomes forfeited unless you provide proof of purchase.

We encourage you to register your card at absolutelyfreshmarket.com. You can also check your balance there.

If you lose an unregistered card, we cannot replace it without proof of purchase.

REFUNDS

We issue refunds according to the terms of each product category and always return the amount using the original payment method.

For online orders, we issue the refund to the card used for the purchase.

Late or Missing Refunds

Refunds for credit or debit payments may take up to 4 days to appear.
If your refund has not posted:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you still do not see the refund, email us at:
absolutelyfreshseafood@gmail.com

EXCHANGES

We exchange items only when they are defective, damaged, or remain unaltered in their original condition.
We cannot exchange custom-made products unless they contain a defect or quality issue.

To request an exchange, bring the item and proof of purchase to our store.

PRE-ORDER POLICIES

All pre-orders—online, by phone, or in person—must be paid in full at the time of ordering, unless store management approves another arrangement.

Special-order items not regularly stocked must be paid in full and cannot be refunded unless defective.
We issue a refund only when you return the product with proof of purchase and the defect was not caused by your handling or storage.

ORDER CANCELLATIONS & CHANGES

You may cancel a prepaid order for full refund when:

  • You notify us at least 24 hours before the scheduled pickup (by phone or in person).

  • The items are not custom-made and can return to inventory.

We issue refunds using the original tender. If you cannot visit the store, we can process the refund over the phone with a valid credit or debit card.
Online orders always go back to the card used at checkout.
We do not mail refunds.

Late Cancellations

  • Cancelling within 24 hours of pickup results in a 30% restocking fee.

  • Orders not picked up by the end of the day remain available for 24 hours; after that, they become non-refundable.

  • We do not exchange live or fresh products for newer stock at pickup.

Changing an Order

  • You must request additions or removals at least 24 hours before pickup.

  • You cannot make changes within 24 hours of the scheduled time.

  • Online orders cannot be edited after submission; call 402-827-4376 for help.

Holiday Season Policy

From November 15 to December 31, all order changes require a $10 change fee due to high volume.

PAYMENT METHODS ACCEPTED

  • Online: Major credit and debit cards

  • Phone: Major credit cards, debit cards, and gift cards

  • In-store: Cash, major credit cards, debit cards, and gift cards

We do not accept SNAP/EBT.
We do not accept personal checks.
We may accept business checks with prior management approval.

During peak times, we may temporarily stop accepting new orders online, in-store, or by phone.

NEED HELP?

For any refund or return questions, contact us at:
absolutelyfreshseafood@gmail.com