Refunds & Returns

Fresh Fish, Shellfish & Prepared Products

Because fresh products have a short shelf life, we can replace the item with one of equal value when available or issue a full refund to the original payment method when all of the following requirements are met:

• You notify us within 3 days of purchase or before the product’s expiration or use-by date.
• You return the product to our store with its original packaging.
• You provide a receipt or online order verification.
• The item has a verifiable defect or quality issue not caused by handling, storage, or preparation.

Frozen Fish, Seafood & Prepared Items

We can provide a replacement or refund to the original payment method when:

• You notify us within 30 days of purchase.
• You return the product with its original packaging.
• You provide a receipt or online order verification.
• The item has a verifiable defect or quality issue not caused by handling or preparation.

Non-Perishable Items, Wine & Spirits

We can replace the item or issue a refund to the original payment method when:

• You notify us within 30 days of purchase, or before the expiration date if applicable.
• You return the product with its original packaging.
• You provide a receipt or online order verification.
• The item has a verifiable defect or quality issue not caused by customer handling or preparation.

Gift Cards

Gift card purchases—whether in-store, online for pickup or mailing, or over the phone—are non-refundable.

Absolutely Fresh gift cards:

• Do not expire
• Do not incur fees or penalties
• Remain valid as long as the business operates

If you order a gift card and do not pick it up within 30 days, the card may be forfeited unless you provide proof of purchase.

We encourage you to register your card at absolutelyfreshmarket.com. You can also check your balance there.

If you lose an unregistered gift card, we cannot replace it without proof of purchase.

Refunds

Refunds are issued according to the terms of the applicable product category and are returned using the original payment method.

Refunds for online orders are returned to the card used for the original purchase.

Late or Missing Refunds

Credit or debit card refunds may take up to 4 days to appear. If your refund has not posted:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank.

If you still do not see the refund, contact us at absolutelyfreshseafood@gmail.com .

Exchanges

We exchange items only when they are defective, damaged, or remain unaltered in their original condition.

Custom-made products cannot be exchanged unless they contain a defect or quality issue.

To request an exchange, bring the item and proof of purchase to our store.

Pre-Order Policies

All pre-orders—online, by phone, or in person—must be paid in full at the time of ordering, unless otherwise approved by store management.

Special-order items that we do not normally stock must also be paid in full and are non-refundable unless the product is defective.

A refund for a defective special-order item requires proof of purchase and return of the product. The defect must not have been caused by customer handling or storage.